Last updated: October 2025

Welcome to The Willow Tree Doula (“we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect the information you share with us when you visit www.thewillowtreedoula.com, contact us, or use our services.

We aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The Willow Tree Doula provides doula and hypnobirthing services in the UK.

Website: www.thewillowtreedoula.com
Email: sally-ann@thewillowtreedoula.com
Data Controller: The Willow Tree Doula

2. Information we collect

We collect personal information when you:

• Use the contact form on our website

• Make a booking or enquiry through our calendar link

• Subscribe to email updates or newsletters (if you opt in)

• Browse our website (via Wix analytics)

This may include:

• Your name

• Email address

• Phone number (if provided)

• Any information you include in your message or booking

• Website usage data (via cookies and analytics)

3. How we use your information

We use your personal data to:

• Respond to enquiries and provide requested information or services

• Manage bookings and client communication

• Send newsletters or marketing emails (only if you have opted in)

• Improve our website and services through analytics

We will only process your data when we have a lawful basis — typically because it is necessary to deliver a service, you have given consent, or it’s in our legitimate interests (such as improving our website).

4. Data storage and security

Your personal data is stored securely on password-protected devices and through trusted third-party platforms (such as Wix and email providers) that comply with GDPR standards.

We never sell or share your information with other organisations for marketing purposes.

5. Data retention

We keep your personal data only as long as necessary for the purpose it was collected.

• Enquiries and bookings: up to 2 years after contact

• Email marketing: until you unsubscribe

• Website analytics: as managed by Wix’s default settings

You can ask us to delete your data at any time (see section 7 below).

6. Third-party services

We use the following trusted services:

• Wix – website hosting and analytics provider

• Calendly – for scheduling and client bookings

These services may store data securely outside the UK or EEA but are GDPR-compliant and protect your information to recognised international standards.

7. Your data rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Withdraw consent at any time (for example, unsubscribing from marketing emails)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [insert your contact email].

8. Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly and provide anonymous information to help improve your browsing experience.

How we use cookies

The Willow Tree Doula uses essential and analytical cookies to:

• Ensure the website functions correctly

• Understand how visitors use the site (through Wix analytics)

• Improve website performance and user experience

We do not use cookies for advertising or remarketing.

Types of cookies we use

Type, purpose and examples

Essential cookies - Required for the website to function properly - Session cookies

Analytics cookies - Collect anonymous data about visitor behaviour - Wix analytics cookies

Managing cookies

When you first visit our website, a banner will appear allowing you to accept or manage your cookie preferences.
You can also change your browser settings to refuse or delete cookies. Please note that disabling cookies may affect how the website functions.

9. Changes to this policy

We may update this Privacy & Cookie Policy occasionally to reflect changes in our services or legal obligations.
Any updates will be published on this page with a new “last updated” date.

10. Contact us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal data, please contact:
sally-ann@thewillowtreedoula.com